AYCEN provides an excellent all round service
AYCEN provides an excellent all round service.The business delivers high levels of customer service coupled with in depth knowledge and solutions for the services that they offer. I have dealt with Alan and the AYCEN group for many years and will continue to do so into the future. I would definitely recommend that you use Alan and the services his business provides as you will not be disappointed.
Glynn Allen Automotive Professional 16th August 2017
AYCEN Group extremely professional, diligent, efficient and cost effective
A huge debt of gratitude must go to Alan Locke and everybody at the Aycen Group for the excellent service that they have provided to John Douglas Consultants for the last two years.
As a consultancy company our motor vehicles are one of our most important tools and Alan and his team at the Aycen Group have provided a second to none service in making sure that all our vehicles are in “tip top” working condition and giving us all peace of mind that our vehicles are properly maintained, serviced and roadworthy.
I have always found Alan and his team at the Aycen Group extremely professional, diligent, efficient and cost effective in all the services that they have provided for us.
I would happily recommend Alan and his Team at the Aycen Group to all of my current and future clients.
John Douglas MD John Douglas Consultancy 16th August 2017
I highly recommend Alan Locke and the AYCEN Group
Alan Locke and the AYCEN Group deliver a dealer quality service, that is both excellent value and highly professional. I have used the AYCEN Group for all types of work including accident repairs, breakdowns, MOT, Full Car Service and Clutch replacement. On all occasion, Alan works in a very personable way and often goes the extra mile to meet my needs.
I highly recommend Alan Locke and the AYCEN Group.
Adam Eccleston CEO One Goal. 16th August 2017
Always been delighted
I have taken my vehicles to Alan at Aycen over a period of more than ten years and have always been delighted with the service received. I would not hesitate to recommend his services to anyone.
Tony Cronin Senior Project Manager Sopra Steria 16th August 2017
Your ‘customer is king’ approach is very refreshing.
We were made to feel important from the telephone booking, right through to your collection and delivery personnel.
I would be more than happy to recommend AYCEN to any prospective customer.
Colin Gore. Skymart Worldwide 12th October 2015
This level of service was something I hadn’t experienced before.
I want to say a huge thanks to Alan and the team at AYCEN, Manchester for the service I had following a recent bump in my car.
I called AYCEN and although they had no courtesy cars available they did promise to sort me something out. I managed to get my car to the garage and was loaned the car the garage uses for picking up and dropping off customers until a courtesy car was available, this level of service was something I hadn't experienced before.
I got my car back a couple of weeks later and not only was the front end as good as new, it had also been fully valeted inside and out. Then came the bit we all dread – the bill! I went to the reception desk to pick up the invoice for the excess and VAT on the work and got the biggest surprise of all – a scheme that the garage runs meant that not only was there no insurance excess or VAT to pay, I even got a credit note for the work they had done!
I would highly recommend AYCEN to friends and colleagues for their professionalism, understanding, and of course the fact that I didn't have to pay my excess!
Darren Greaves , Continum Group Ltd 12th October 2015
I would always recommend The Aycen Group for all your car care needs.
A big thanks to Alan Locke and all at the Aycen Group. My wife’s car needed a service and MOT. A simple enough task you would think but with busy lives that we all lead things are never that simple.
Despite having to change the day for the job to be done twice and then need a replacement vehicle at the last minute the staff at Aycen were always accommodating and provided excellent customer service. Allowing me to keep the replacement vehicle an extra day being a massive help.
The car service itself was as thorough and comprehensive and everything you would expect from a service centre like Aycen but the extra mile they go for their customers is right at the heart of their business and why I would always recommend The Aycen Group for all your car care needs.
Andrew Lawrenson , Simple Financial Solutions 12th October 2015
From collection to communication to craftsmanship I couldn’t be happier
Hello Alan I thought you’d appreciate some direct feedback relating to my experience relating to the repairs to my BMW 4 series.
I brought the car over to your repair centre a couple of weeks ago for an estimate to some damage to the rear wing, rear light and rear bumper on the car. The damage was in a difficult spot and although the collision was relatively minor it had caused a two-inch split in the metal adjacent to the rear light cluster and right on the seam where it joins the bumper.
Just to set some context, even though this is a lease vehicle I treat it as though it were my own, which in effect it is as I pay the whole lease cost.
I have to be honest, when I drove-up to your repair centre, my heart sunk a little. I looked at the exterior of the building and through “this doesn’t look good, this isn’t what it’s like when I take it to the BMW garage”.
I have to confess to giving your estimator (Mark I think) a hard time; I was sceptical as to the quality of work that I could expect and expressed my concern at the time. I would like to add that I wasn’t rude in anyway, just sceptical.
I now have the car back and I’m delighted to say that the workmanship is excellent, and believe me I have cast a sceptical ‘find a fault’ eye over it. From Alex who has been my main contact, to Mark (I think that was his name) to Ian who collected and dropped-off the car it’s all been good. From collection to communication to craftsmanship I couldn’t be happier, your people even polished-out the overspray on the bonnet caused by the last repair specialist.
Great work and if you could thank your people I’d appreciate it. Regards Chris
J Frow Media Consultant Royal Mail 12th October 2015