The customers right to choose.
Gone are the days of being tied to the franchised dealers for service and repair. The law now states that any car can be serviced by a qualified repairer using the right parts and not invalidate the manufacturer’s warranty. Now we can look after your car from day one.
The following is an excerpt from European Council for Motor Trades and Repairs:-
The key concept to the customers right to choose a repairer.
MVBER 1400/2002 states that the European Commission had introduced an important clarification
that independent repairers may carry out regular maintenance service and repair jobs during the warranty period. Despite this clarification, many vehicle manufacturers continued to make warranty claims of vehicle owners universally dependent upon the condition that all services and repairs had been carried out by the authorised network, and with the exclusive use of the vehicle manufacturer’s spare parts.
One of the major improvements in the new competition law framework in comparison with the expired Motor Vehicle Block Exemption Regulation 1400/2002 is the clarification by the European Commission that vehicle manufacturers may not make the warranties conditional on the repair and servicing of a vehicle within their network, or on the use of their own branded spare parts. According to the new set of rules, consumers have the
right to use any repair shop for non-warranty work, during both the statutory warranty period (2 years in most
EU member states) and any extended warranty period. Of course, every operator is subject to statutory product
and service liability. Thus, anyone who damages a vehicle as a result of negligent work or use of defective parts is responsible for it.
The AYCEN Group will guarantee that any work we undertake will be in accordance with the manufacturer’s guidelines for the vehicle and will not invalidate your warranty. We will deal with any issues arising directly from this matter, at no cost to the customer.